Shipping and Packaging

📦 Shipping & Packaging

At BLACKFOX, we take pride in delivering your titanium pieces safely, quickly, and beautifully packaged.
Here’s everything you need to know about processing times, delivery, tracking, and how your jewelry will arrive.

🚚 Shipping Information

Processing Time

All orders are processed within 1–3 business days.
During holidays or high-volume periods, processing may take an additional day.

Delivery Estimates

United States: 5–12 business days
Canada, UK, EU: 7–15 business days
Australia & New Zealand: 7–15 business days
Worldwide: 10–20 business days

(Actual time may vary based on customs, weather, and carrier delays.)

Tracked Shipping

Every order includes a tracking number.
You will receive your tracking link via email once your package ships.

Shipping Delays

Please note:
Carriers may experience delays during holiday seasons or unexpected events.
If your tracking has not updated for 7+ days, contact us and we will help investigate.

💸 Customs & Import Fees

Some countries may charge duties or taxes upon delivery.
These fees are determined by your local customs office and are not included in the product price.

📬 Wrong Address or Order Changes

If you entered an incorrect address, please contact us within 12 hours.
Once an order has shipped, we can no longer modify delivery details.

🎁 Packaging

Premium Blackfox Packaging

Your titanium jewelry arrives in:

  • A durable, minimalist jewelry box

  • Protective padding to prevent damage

  • Optional gift-ready exterior (when available)

Our packaging is designed to keep your earrings safe while maintaining a clean, modern aesthetic.

Eco-Friendly Materials

Whenever possible, we use recyclable and minimal packaging to reduce waste.

Gift Orders

Adding a gift note? Simply leave a message at checkout.
We do not include receipts or price details inside the package.

📨 Lost or Damaged Packages

Lost Packages

If your tracking shows “delivered” but you didn’t receive your item:

  1. Check with neighbors or your building manager

  2. Confirm your shipping address

  3. Contact the carrier

  4. Email us for further help

We will assist you in resolving the issue.

Damaged Items

If your jewelry arrives damaged, email us within 48 hours with photos.
We will replace or refund the item depending on the situation.