📞 Contact Us

At BLACKFOX, we’re here to help with anything—from sizing questions to order support.
Please reach out using any of the methods below, and we’ll get back to you as soon as possible.

Email Support

bfshop2025@outlook.com
We reply within 24–48 hours on business days.

Business Hours

Monday–Friday: 9:00 AM – 6:00 PM (EST)

Order Help

Questions about delivery, tracking, or product details?
Include your order number in the message so we can assist you faster.

Custom Requests / Wholesale

For collaboration, bulk, or custom project inquiries:
bfshop2025@outlook.com

🧾 FAQ — Frequently Asked Questions

1. What materials do you use?

Our earrings are made from Grade 23 Titanium (ASTM F136), a medical-grade, hypoallergenic metal suitable for sensitive ears.
All pieces are nickel-free, lead-free, rust-resistant, and safe for daily wear.

2. Are your earrings safe for sensitive ears?

Yes. Titanium is one of the most skin-friendly metals available.
Customers with severe sensitivity typically experience no irritation when switching to titanium.

3. What size should I choose?

• Under 9mm – snug cartilage fit

• 9–11mm – classic huggie fit around the earlobe

• 11mm+ – roomier hoop fit
  See our full Size Guide page for charts and visuals.

4. How long does shipping take?

Processing time: 1–3 business days
Delivery time varies by destination and shipping method.
Tracking will be provided once your order ships.

5. Do you accept returns or exchanges?

Yes, we offer 30-day returns on unworn items in original condition.
For hygiene reasons, used earrings cannot be returned.
Please email us with your order number to start the process.

6. My package is delayed—what should I do?

Delays may happen due to holidays or carrier issues.
Please check your tracking number first.
If it hasn’t updated for 7+ days, contact us and we will help investigate.

7. Do you offer gift packaging?

Yes! Many of our items come with gift-ready packaging.
If you need something extra, simply leave a note at checkout.

8. Can I change or cancel my order?

Orders can be modified within 12 hours of purchase.
Contact us immediately—once shipped, changes are no longer possible.

9. Do you ship internationally?

Yes, we ship to most countries.
Shipping fees are shown at checkout based on location.

10. Are your items waterproof?

Titanium is corrosion-resistant, meaning you can safely wear it in the shower, gym, or outdoors without tarnishing.